Shipping policy

Shipping & Delivery Policy

🇺🇸 Shipping to the USA

From August 27, 2025, Japan Post has suspended all Small Packet services (including SAL, Air, and Surface) to the United States due to new US customs regulations.
This impacts all small businesses in Japan that relied on affordable postal channels.

For Mohei Tea, this means that all US orders will now be shipped by DHL or EMS Express:

  • Delivery in 5–7 business days
  • Tracking and insurance included
  • More reliable customs clearance

🌍 Free Shipping Policy

We offer free express shipping worldwide above certain thresholds:

  • Worldwide (except USA): Free shipping on orders over $120
  • USA: Free EMS Express shipping on orders over $150

All shipments include tracking and insurance. Delivery times vary by region (approx. 5–12 business days).

Shipping Areas

Mohei Tea ships worldwide. We deliver to most countries; however, some locations may have restrictions due to customs regulations. If you are unsure whether we can ship to your country, please contact us before placing an order.

Shipping Methods & Delivery Times

We work with trusted international carriers to ensure safe and timely delivery of your orders. Estimated shipping times vary by region:

  • Japan: 2-4 business days
  • Asia: 5-10 business days
  • North America & Europe: 7-14 business days
  • Oceania & Other Regions: 10-20 business days

Please note that delivery times are estimates and may vary due to customs processing and unforeseen delays.

Processing Time

All orders are processed within 1-4 business days (excluding weekends and public holidays). Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and package weight. Free shipping promotions may apply, depending on ongoing offers and order value.

Customs, Duties & Taxes

For international shipments, customs duties, taxes, and import fees may apply, depending on your country’s regulations. These fees are the responsibility of the customer and are determined by your local customs office.

Mohei Tea is not responsible for any delays caused by customs clearance. We recommend checking with your local authorities for potential import charges before placing an order.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost in transit, please contact our support team at support@moheitea.com, and we will assist in tracking your package and resolving any issues with the courier.

Returns & Exchanges

Due to the nature of our products, we cannot accept returns on opened tea packages. However, if your order arrives damaged or incorrect, please reach out to us within 7 days of delivery, and we will do our best to resolve the issue.

Contact Us

For any shipping-related inquiries, feel free to contact us at support@moheitea.com.

Thank you for choosing Mohei Tea! 🍵✨